Here are some common questions we get asked by homeowners who are researching their stove installation project. If you have a question that is not answered here, please let us know: 01245 323 911.
Our 5 Step Process
Advice and guidance on all the possible options.
We will detail everything agreed in your survey.
Alterations & Changes
Installation of hearths and fireplace surrounds if required
Full Installation of your chosen stove including installation of flue liners or twin wall systems.
Handover & Demonstration
Smoke test, HETAS Certification and demonstration of your stove. Get your handover pack.
We engage with customers for as long as they need. We’re here for the long-term.
Sweep and Maintain
We can maintain your stove and sweep your chimney. We provide a complimentary email reminder service if requested.
Know someone that needs help with their stove?
What Customers Say
Top-notch Professional Installation
“We consider ourselves so lucky to have found Firecrest Stoves for our stove and flue installation.
Had we listened to the advice of the other 2 installers we asked for a quote – we would now likely not have our stove where we wanted it.
Firecrest, however, dared tackle the more difficult flue option and hence our stove ended up in the perfect position for us. And “tackle” they did it beautifully!
We are so happy with both the end result and the way it came about; Firecrest are a great team to have working in your house: Professional, polite, tidy; everything you want from a job well done. Lucky us! :-)”Serge & Marlies, Enfield