At Fire Crest, we are committed to ensuring our customers’ expectations are exceeded on every stove installation job we undertake. You can see a selection of real-life customer testimonials below. If you would like to leave us a testimonial, please click here.
Many thanks to Adam and Phil for a first class job.It was quite a messy and dusty job but everything was left clean and tidy at the end of each day.
The finished fireplace is fantastic. We use our new fire all the time. Thanks again, we are so pleased.
Efficient, Friendly Service
“Adam and his assistant have just installed a RIVA log burner, we had initially put off going ahead with the work as we were worried about the upheaval, we should not have worried the work was carried out efficiently and with absolute minimal interruption to the household.
At all times our floors and carpets were covered and protected as were the surfaces near to the fireplace and when the job was completed everything was reinstated exactly as before apart from being the proud owners of a lovely log burner.
When the installation was complete they took time to demonstrate lighting and maintaining the log burner and welcomed us to call for support if we had any problems or needed advice (following their instructions it has been a straight forward process so we have not needed to!)
Throughout the whole process we mainly corresponded by e mail but at all times Adam was prompt to respond to phone messages or e mails and also kept to appointed time scales. Overall friendly, efficient
A great all round service…
“We hired Firecrest Stoves to install our brand new stove. The price they provided was very competitive and the service was impeccable.
They left no mess and the installation was finished in double quick time!”
No fuss, no mess, no nonsense
“We would like to thank Firecrest and Adam for a fantastic job which has totally transformed our living room.
All the work was carried out in a professional and courteous manner. We would not hesitate to recommend Firecrest to our friends and family.”
“I wanted a stove installed properly and safely and getting building work done right is always a gamble. I spoke to a neighbour who was very happy with their Firecrest installed stove, so I made the call.
Firecrest were friendly and professional all the way from the initial visit to survey a rather complex flue requirement through to the superb finished job. I am delighted with the stove and can thoroughly recommend there services if you want a hassle free and professional job.”
Easy and Painless
“Thanks for installing our stove, you made it very easy and painless. Thanks again we will recommend you to our friends.”
Transformed our Lounge
“We are so pleased we chose Firecrest to install our woodburner. The job was completed quickly, cleanly and exactly how we wanted. It has transformed our lounge, and we recommend you to everyone! Many thanks.”
Everything was left neat and tidy
“Thank you so much to Firecrest Stoves for such an excellent service from advice, help on choosing a stove (it was our first time of having one) to fit.
Everything was left neat and tidy, no mess whatsoever and we are enjoying our stove every day! We will recommend you to all our friends.
Wouldn’t Hesitate in Recommending You
“Thank you for your advice and hard work with the installation of our stove, it is very much appreciated and we would not hesitate in recommending you in the future.”
First Class Job
“First class job done on the installation and the performance of the stove over the winter has been excellant.”
Perfect, Professional Service
“Perfect, professional service and installation from Firecrest. A great burner and the fireplace finish is excellence. Adam and his team are fully recommended, many thanks guys!”
Thoroughly Professional Job
“The stove came recommended from Firecrest after consultation and has proven to be a great purchase. The installation was first class and the service provided comes highly recommended, a thoroughly professional job.”
“What it said on the tin.
Great job Adam would recommend to anybody thinking of having a stove fitted.”
Delighted with Service
“We were delighted with the service we received from Fire Crest.
From when they first came out to quote for the job, to the final installation, it was all done in a friendly and efficient way with minimum mess.
The stove looks great, Thank you!”
The Perfect Installation
“Danni and I would not hesitate to recommend you to our friends and neighbours.
Thank you for everything, your professionalism and most of all your workmanship. “
Stove & Twin Wall System
“Many thanks for a job well done.”
Totally Recommend Firecrest
“One hundred percent professionalism. From quote through to completion, totally recommend Firecrest.
Friendly approach, great workmanship, clean and tidy. After installation of the log burner the room was spotless and all rubbish removed.
Thank you. “
Professional, Trustworthy & Polite
“The team were extremely professional, trustworthy and polite.
Their work was second to none. Perfect finish and clear explanation of use of stove, as we are complete novices.
They left the place spotless, even though sacks of rubble were removed from the blocked chimney breast.
Wouldn’t hesitate to recommend them! Great job! Thanks for all your hard work!”
“I was lucky enough to find Adam from Firecrest Stoves. He gave me all the technical help I needed to choose a great stove.
The team who installed it were on time, efficient and left the room clean! Great service, great stove.
Would highly recommend this company !”
“Firecrest Stoves did a fantastic job installing our new wood burner, the attention to detail was superb, the quality of work exceptional and the customer service could not be faulted.
Many thanks once again “
Top-notch Professional Installation
“We consider ourselves so lucky to have found “Firecrest Stoves” for our stove and flue installation. Indeed, without “Firecrest” – and had we listened to the advice of the other 2 installers we asked for a quote – we would now likely not have our stove where we wanted it.
Firecrest Stoves, however, dared tackle the more difficult flue option and hence our stove ended up in the perfect position for us. And “tackle” they did it beautifully!
We are so happy with both the end result and the way it came about; Firecrest are a great team to have working in your house: Professional, polite, tidy; everything you want from a job well done. Lucky us! “
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